NPS alone no longer cuts it. Evolving customer experience metrics like CES and XQI are helping brands stay ahead in 2025 and ...

The trend toward omnichannel communication in contact centers is reflective of a broader shift towards digital customer ...

Industry-first solution now allows publishers and media organizations to preserve the digital history of their images across Cloudflare’s global network SAN FRANCISCO--(BUSINESS WIRE)--Cloudflare, Inc ...

New FUSE Insights Puts Control Back in The Hands Of Influencers & Brand Marketers, Leading to 30% Agency Growth YoY NEW YORK--(BUSINESS WIRE)--New data from PartnerCentric, the largest independent ...

We’re aiming for a future where co-pilots incorporate context awareness and continuous learning to become true collaborative ...

The good news is that building with cheaper AI will likely lead to new AI products that previously wouldn’t have existed. It ...

AI is the new normal. AI is becoming the key differentiator for market leaders who integrate these capabilities into their core operations.

Consumers care deeply about how they communicate with brands over their preferred channels. Whether it's SMS, WhatsApp, Email, or a voice call, people neeed to trust that the business they are talking ...

How technology can hinder instead of help an aligned CX and EX strategy and recommendations on how to manage it.