How Can Financial Firms Leverage AI To Transform Customer Service?
As the last straw for customer retention, customer service is key. Here's how AI can help elevate the customer experience for ...
Why You Should Care About Non-Functional Requirements
Below, I outline, based on my experience, some best practices for identifying and addressing NFRs early in the project life cycle.
Forrester Research targets flat CV growth in 2025 with focus on retention and sales execution
Q4 2024 Management View CEO George Colony emphasized the completion of Forrester's multi-year transition to the Forrester Decisions (FD) platform, with 80% of contract value (CV) now on the FD ...