Consumers frequently experience immersive service in health care (e.g., hospital stays, residential care), education (e.g., school/university attendance) or hospitality (e.g., air travel, resorts) ...

A woman on TikTok shared a PSA about the importance of putting yourself on mute if you’re ever on hold with customer service.

Not all Buy Now, Pay Later services are created equal. Discover the three worst BNPL companies and why you should think twice ...

As consumers move seamlessly between online, mobile, and physical store channels, retailers must keep pace through an ...

Though homeowners might not find service agreements “extremely” or even “very” important, if they were to get one, data ...

AT&T is using a variety of measures, including an industry-first service-level guarantee for consumers, in an effort to ...

Understand how learnings from your customer service team can connect to paid media strategies and why you should highlight ...

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And, even at this low price, the service is built on the same GeoTrust global infrastructure as the corporate customers benefit from. If the most important metric of this sector is customer ...

Online and app experiences scored highest in both sectors, highlighting the importance of digital innovation. Jo Causon, CEO of the Institute of Customer Service, stated: “As we navigate economic ...

the Amazon Customer Service. With easy-to-access channels, you can quickly get assistance with returns, shipping, technical problems, and more – all without the hassle. When users want help, their ...