Kwamina Asomaning, Chief Executive of Stanbic Bank Ghana, has highlighted the primacy of excellence in customer experience as a true measure of an organization’s long-term success or potential.Mr.

The reusable plastic packaging maker wants to get closer to its customers, but that does not just mean geographically.

Citizen satisfaction with government services has reached a seven-year high of 69.7 out of 100. Even more impressive, this ...

Embark says the survey also showed close to 56 percent of riders use transit services five or more days per week. Overall, the agency notes that its customers care most about safety, frequency of ...

Consumer satisfaction with supermarkets remained steady in 2024 while shopper sentiment on aspects of digital shopping ...

While marketing traditionally owns customer experience, today's CX challenges demand involvement from operations, finance, HR ...