The reusable plastic packaging maker wants to get closer to its customers, but that does not just mean geographically.

Citizen satisfaction with government services has reached a seven-year high of 69.7 out of 100. Even more impressive, this ...

The survey received over 80,000 responses from the MTA’s ridership, including riders from Long Island Rail Road and MNR.

Consumer satisfaction with supermarkets remained steady in 2024 while shopper sentiment on aspects of digital shopping ...

While marketing traditionally owns customer experience, today's CX challenges demand involvement from operations, finance, HR ...

Stressed, unfulfilled, laid off — that’s what workers worldwide are dealing with. It’s hardly the picture of folks with the highest job satisfaction. Employee stress might have declined slightly, but ...

"The customer is always right" is an adage most people are inherently familiar with, whether or not they have experience working in customer service. Though its usage is ubiquitous, its alleged ...

Analyze customer purchasing trends and product performance. -Identify key metrics like revenue, sales, and profit margins. -Present insights using an interactive dashboard for strategic ...