Companies have continued to cut jobs in 2025 after a wave of layoffs last year. Meta, Microsoft, BlackRock, and Ally are ...

Barclays customers are experiencing intermittent errors with payments and transfers for a second day after serious IT ...

Northern Ireland Electricity (NIE) said they aware of scam messages in relation to compensation after Storm Éowyn left ...

But leaving X can have negative consequences for organisations and their relationships with customers. "When users leave, the ...

With the news that another veteran retailer may be shutting its doors, Helen Coffey asks whether any of the UK’s heritage ...

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With its stock down 12% over the past three months, it is easy to disregard AO World (LON:AO.). But if you pay close attention ... of a company in relation to its equity capital. 19% = UK£26m ÷ ...

This is a free, impartial service for energy consumers. It will investigate customer complaints and its decision is binding, so EDF would have to pay up if it found in the customer’s favour.

If this doesn’t resolve the issue, you can escalate the complaint by contacting the Customer Services Director’s team via customercomplaints@britishgas.co.uk. It used to be worthwhile sending ...

Retail giant Amazon, online fast-fashion retailer Shein and confectionary brand Ghirardelli Chocolate are among the 600 companies recognized for offering the best customer service in America ...

In one of its most blistering criticisms of the tax authority’s customer service record, the committee said: “HMRC’s treatment of taxpayers has damaged trust in the tax system.” Slamming the ...

The Santander bank faces a customer backlash and exodus following reports it is considering leaving the UK. Industry experts ... Separately, Santander is one of a number of banks struggling ...