That’s the situation in today’s story, and the customer service rep at the call center handled the customer like a pro while ...

Gregg Wallace's healthy eating website has been slammed by customers who have raised issues about poor service and refund ...

Under-fire former Masterchef host Greg Wallace has responded to angry customers who complained about his healthy lifestyle ...

Imagine a cosmic helpline where planets answer your astrological complaints. Saturn offers strict advice on career delays, ...

“This is the worst company I have ever had the misfortune to deal with,” one reader wrote. Another said: “It’s totally impossible to get any sense out of British Gas.” In the 18 months to July last ...

Customer service plays a pivotal role in shaping a business's reputation and driving customer loyalty. While businesses often ...

Automatic callbacks can improve customer satisfaction and lower costs, but some companies would rather avoid calls altogether ...

Congresswoman Jill Tokuda issued an update today on air transportation disruptions to the outer islands of Molokaʻi and ...

Rep. Barry Loudermilk, who has led the charge for House Republicans to reexamine the events of Jan. 6, 2021, is slated to continue his probe this Congress under ...

Dealing with angry customer emails can be tough ... or sense when they’re being fobbed off with standard text that took no thought for the customer service rep to copy, paste, and send. With that in ...

Templates, examples, and considerations for how to respond to angry customer emails in a variety of situations. If you’ve ever worked in customer service, you know that unhappy customers are ...

Fonati Koffa, challenges Koon’s legitimacy as Speaker of the House. Monrovia – On Tuesday the House of Representatives was engulfed in claims and counterclaims as members of the Majority Bloc ...