Traditionally we might think of that interaction as a singular “recruitment phase.” If we use the journey mapping model, we break it out into multiple phases. This is how we make a usable customer ...

A customer journey map is a visualization tool showing how someone engages with your product. A process map visualizes all ...

Distinct buyer journey stages represent the customer’s mindset and decision-making process. An effective way to utilize sales software like a CRM system is to map out this process to create ...

Use professional recruiters to source representative service users. Consider live-intercept of service users if applicable to your organisation. Map the research and design to people at a relevant ...