As the last straw for customer retention, customer service is key. Here's how AI can help elevate the customer experience for ...

Below, I outline, based on my experience, some best practices for identifying and addressing NFRs early in the project life cycle.

CEO George Colony emphasized the completion of Forrester's multi-year transition to the Forrester Decisions (FD) platform, with 80% of contract value (CV) now on the FD portfolio. He noted that the ...

In 2025, recruiters rely heavily on systems to filter out unqualified candidates before they even reach the hiring manager. To increase your chances of making it past the ATS, focus on creating a ...