A new perspective on well-being—consumer agency in immersive service
Consumers frequently experience immersive service in health care (e.g., hospital stays, residential care), education (e.g., school/university attendance) or hospitality (e.g., air travel, resorts) ...
‘PSA’: Woman shares the real reason you should always mute when you are on hold with customer service
A woman on TikTok shared a PSA about the importance of putting yourself on mute if you’re ever on hold with customer service.
Globe1dOpinion
Commentary: The customer service slump
Globe contributing writer Mike Ward argues that poor training and a lack of in-person social interactions are causing ...
grocerycouponguide1d
These Are The 3 Worst Buy Now Pay Later Companies
Not all Buy Now, Pay Later services are created equal. Discover the three worst BNPL companies and why you should think twice ...
CFO1d
How CFOs can strengthen their relationship with the chief customer officer
The synergy generated when a CCO and CFO work together not only boosts revenue for the entire business, but enables long-term ...
Retail Focus1d
The Importance of Omnichannel Customer Service in Modern Retail
As consumers move seamlessly between online, mobile, and physical store channels, retailers must keep pace through an ...