TMCnet31m
New FICO Survey: 88% of Customers Consider Customer Experience of Equal Importance to Product Offerings When Choosing Their Bank
A new FICO survey finds that 88% of bank customer respondents report that customer experience is as important or more important than its products and services. 33% of respondents have only changed ...
How Can Financial Firms Leverage AI To Transform Customer Service?
As the last straw for customer retention, customer service is key. Here's how AI can help elevate the customer experience for ...
Owner lets customer say goodbye to Chinese restaurant where he married late wife
A Chinese restaurant in Dearborn has served up a lot of memories over the years, and for one local couple, it was the backdrop for one of the most important days of their lives.
Hosted on MSN22h
How to Use Voice of the Customer to Improve Customer Experience
It is the voice of the customer (VOC) that is the driving voice. Additionally, it is what should be important to the ...