Dig deeper: What marketers should know about customer journey analytics In helping develop Amazon Pinpoint and its analytics features, the insights gained from my patents were instrumental in ...

The following explores the ins and outs of real-time analytics and presents a few best practices that can help companies use ...

So, you're a business owner or a digital marketer striving to drive meaningful engagement and boost your business revenue. You have tried all the traditional ways to enhance your email marketing ...

Concierges and other AI tools will take recommendations and post-sales support to new levels of customization, with some ...

In this modern era, where technology is reshaping every facet of business, retail operations are no exception. Through her insightful research, Vinodhini Chandrasekaran explores the transformative ...

Marketers often imagine an ideal customer experience—predictable, seamless, and linear.But in today’s interconnected world, journeys rarely follow a straight path. Instead of following a structured ...

Mr. Priya Ranjan Parida is an ITIL-certified architect with 18+ years of expertise in AI, ML, and ITSM, driving innovation in ...

CAMPBELL, Calif., February 11, 2025--8x8, Inc. (NASDAQ: EGHT) announced strong customer adoption and usage of the 8x8 ...

In today’s digital age, consumers interact with brands through multiple touchpoints—websites, social media, emails, mobile ...

N Brown Group has promoted Clare Empson to the new role of chief customer operations officer as part of the UK clothing and ...

As interactions between businesses, brands and their customers shift, the race to redefine customer experience (CX) is ...