The following explores the ins and outs of real-time analytics and presents a few best practices that can help companies use ...

In this modern era, where technology is reshaping every facet of business, retail operations are no exception. Through her insightful research, Vinodhini Chandrasekaran explores the transformative ...

Mr. Priya Ranjan Parida is an ITIL-certified architect with 18+ years of expertise in AI, ML, and ITSM, driving innovation in ...

As online shopping continues to evolve, the importance of delivering an adaptive CX cannot be overstated. Consumers increasingly expect personalized, frictionless experiences that cater to their ...

CAMPBELL, Calif., February 11, 2025--8x8, Inc. (NASDAQ: EGHT) announced strong customer adoption and usage of the 8x8 ...

South Bihar Power Distribution Company Limited (SBPDCL) has signed an agreement with REC and Bidgely to implement artificial ...

Artificial Intelligence has undergone an extraordinary evolution — from predicting trends and generating content to powering hyper-automation — culminating now in the rise of Agentic AI, a ...

The last 25 years have significantly changed the business landscape. E-commerce, social media, and artificial intelligence ...

FlairsTech Strengthens Its Global Impact in Digital Solutions.Canada, February 12, 2025 -- FlairsTech, a global Managed ...

When Universal Analytics (UA) was rolled out in 2013, mobile apps were not as prolific as they are today, so wasn't as important for UA to give marketers a 360-degree view of the customer journey—i.e.

AS businesses continue to adapt to an ever-evolving digital landscape, customer experience (CX) is anticipated to play a key role in helping businesses ...

AI has the power to transform the way CX and marketing leaders drive impact. By prioritizing soft skills, creating space for ...