Great customer experiences start with human connection, and technology should enhance, not replace these interactions.

The trend toward omnichannel communication in contact centers is reflective of a broader shift towards digital customer service, as recently reported in a Gartner report on the three technologies that ...

Key information and datasets have vanished from the US Centers for Disease Control and Prevention’s websites, alarming ...

A new FICO survey finds that the majority (91%) of Canadian consumers have sent real-time payments (RTP) and 87% will maintain or increase use in the next 12 months. 69% of consumers say they would ...

If you were hoping for a respite from rising streaming subscription fees in 2025, you’re out of luck. Several streaming providers have already increased monthly and/or annual subscription rates, ...

Presentation Operator Good morning, and welcome to AT&T's 4th-Quarter 2024 Earnings Call. At this time, all participants are ...

A lot of apps that offer subscription services have recently added more onboarding processes and checkups, as a way to reduce the amount of churn. Too high a churn rate can be the death knell for an ...

We have collected data and statistics on mobile game churn rate. Read on below to find out more. Android games have an average churn rate of 72.4% on day one, climbing to 97.3% by day 30 iOS games ...

"Everything seemed fine." These three words echo through countless customer churn post-mortems after a seemingly stable customer departs. But here's what years of SaaS churn analysis have taught ...

And his spin on Bangladesh’s early history has sparked a fresh churn in the country’s politics, polarising the nation still grappling with the turmoil that began five months ago. For India, this is ...