Great customer experiences start with human connection, and technology should enhance, not replace these interactions.

The trend toward omnichannel communication in contact centers is reflective of a broader shift towards digital customer service, as recently reported in a Gartner report on the three technologies that ...

Key information and datasets have vanished from the US Centers for Disease Control and Prevention’s websites, alarming ...

A new FICO survey finds that the majority (91%) of Canadian consumers have sent real-time payments (RTP) and 87% will maintain or increase use in the next 12 months. 69% of consumers say they would ...