Give a small boy a hammer and he will find that everything he encounters needs pounding.” – Abraham Kaplan, American philosopher. Kaplan’s formulation was reworded to the more familiar expression, “If ...
House of Quality is a summary diagram that is used as part of a structured approach to transform your voice of customer ...
As skills become baseline capabilities accessible to any company with the right tools, a thoughtfully cultivated culture is the strongest shield against commoditization.
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