Modern customers seek more than just products ... blending digital and physical retail to create a unique customer journey. Interactive technologies serve as a bridge between businesses and ...

Channel of Choice: This is where the modern-day concept of personalization ... She says, “Take all data that’s coming in from a customer journey and feed it into our AI so that the engine ...

CMSWire's Modern Customer Service channel addresses the key challenges facing today's CX-focused customer service leaders, as they navigate ever evolving customer demands, complex regulatory ...