Shep Hyken is a customer service/CX expert ... honor and care shown toward someone or something that is considered important.” · Merriam-Webster Dictionary includes “high or special regard.” ...

@2024 - All Right Reserved.

As consumers move seamlessly between online, mobile, and physical store channels, retailers must keep pace through an ...

A woman on TikTok shared a PSA about the importance of putting yourself on mute if you’re ever on hold with customer service.

Understand how learnings from your customer service team can connect to paid media strategies and why you should highlight ...

Good customer service is important, as customers who are satisfied with their purchase and the customer service they have received are more likely to become regular customers. When customers post ...

Earlier this year, we surveyed more than 1,000 consumers in the U.S. for our 2024 State of Customer Service and CX Study. We asked about the importance of a personalized experience. We found that ...

Discover why customer reviews are essential for digital marketing success. Learn how they build trust and influence buying ...

Customer service plays a pivotal role in shaping a business's reputation and driving customer loyalty. While businesses often ...